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Software Consulting & Support
AcrossDomain have a uniform practice of adopting international standard methodology for providing software support. We satisfactorily achieve the Customer’s business objectives in cost-effective and timely manner. This streamlined approach relies upon state-of-the-art Internet based collaborative tools for providing services. AcrossDomain puts the Customer in charge of the pace of setting schedules for analysing problem and providing online machine. Customer must maintain at least a DSL-level Internet connection to assure adequate “bandwidth” for the Internet tools important to provide support process.
AcrossDomain can guarantee neither response times nor hold times due to the seasonal nature of call volumes, AcrossDomain will endeavour to meet the following service level targets during standard business hours as described below:
- On-Line Support: AcrossDomain will target a maximum average response time of 60 seconds on your initial contact.
- On-Site Support: AcrossDomain will target a maximum average response time of 60 seconds to schedule a meeting on-site.
- E-mail: Cases initiated through e-mail on firstname.lastname@example.org be responded to within 2 business hours during office hours.
- Telephone Support: AcrossDomain will target a maximum average hold time of 2 minutes on your initial contact. Should a call back be required, AcrossDomain will target a response within three hours.