The business model at AcrossDomain is specifically designed to offer clients a “one stop shop” where we provide a total support solution covering for Sage ERP Accpac.
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ERP Consulting & Support

AcrossDomain have a uniform practice of adopting international standard methodology for providing software support. We satisfactorily achieve the Customer’s business objectives in cost-effective and timely manner. This streamlined approach relies upon state-of-the-art Internet based collaborative tools for providing services. AcrossDomain puts the Customer in charge of the pace of setting schedules for analyzing problem and providing online machine. Customer must maintain at least a DSL-level Internet connection to assure adequate “bandwidth” for the Internet tools important to provide support process.

Service Level

Service Level

AcrossDomain can guarantee neither response times nor hold times due to the seasonal nature of call volumes, AcrossDomain will endeavor to meet the following service level targets during standard business hours as described below:

  • On-Line Support
    AcrossDomain will target a maximum average response time of 60 seconds on your initial contact.

  • On-Site Support
    AcrossDomain will target a maximum average response time of 60 seconds to schedule a meeting on-site.

  • E-mail
    Cases initiated through e-mail on support@acrossdomain.com will be responded to within 2 business hours during office hours.

  • Telephone Support
    AcrossDomain will target a maximum average hold time of 2 minutes on your initial contact. Should a callback be required, AcrossDomain will target a response within three hours.